Frequently Asked Questions
Which delivery services are used?
Royal Mail -
How do you ensure I receive 'my' loved one’s ashes in the keepsake?
Once an order is placed - we allocate a combined unique reference number for the order, deceased and personalised details.
The labeled 'brown packet' (provided) is recorded within our internal quality control system. Your packet will already have visible barcode/ QR code that we are able to scan. There is also small radio frequency tag attached to the packet. These control measures allow us to keep track from initial receipt, creation, quality checks to final packaging and shipment.
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