How does it work?
1. Order Request
Once your order has been placed, you will receive a confirmation email acknowledging its acceptance. We will then dispatch a parcel box, which should be retained and reused for the return of the ashes.
The parcel will contain the following items:
Instruction leaflet – Includes detailed guidance and a pre-paid, pre-printed Royal Mail Tracked return label.
Brown paper zip/click packet – Labeled with your personal order reference details for secure identification.
Wooden spoon – To be used for collecting the ashes (only one spoonful is required).
Brown sticker – Provided to securely reseal the original parcel for its return.
Should you require any assistance, please do not hesitate to contact us.
2. Prepare & Send the ashes
- Prepare - take a single heaped spoonful
- Decant - the spoonful into your personalised zip/click 'packet'
- Seal - ensure you seal the 'packet' by firmly closing the seam.
- Send - return the ashes to Everlasting-Love
We offer three convenient ways for you to return the ashes:
Post Office Return – Simply take your parcel to any Post Office counter, where it will be scanned and shipped.
Royal Mail Post Box – Simply place and drop your parcel into any UK Royal Mail Post Box.
Home Collection – We can arrange Royal Mail to collect the parcel from your home address. (Please contact us if you wish to use this option, as it must be arranged separately).
3. Keepsake creation
Upon arrival, all orders are carefully logged and assigned to our planning schedule. This ensures that each keepsake undergoes a meticulous, end-to-end creation process, adhering to our strict quality control standards.
All activities are carried out in-house by our dedicated family team, using appropriate protective equipment for both safety and quality assurance. Throughout the process, your loved one's ashes will be handled with the utmost care, respect, and dignity.
We kindly ask for 10 to 15 working days to craft each keepsake. Once completed, we will notify you before dispatch. Your item will be shipped via Royal Mail Special Delivery, and a signature may be required upon receipt.
4. Delivery of your keepsake
Your cherished keepsake will be delivered in a secure, sealed package.
The presentation box will contain your:
Memorial Keepsake displayed within a crystal acrylic 5cm x 5cm cube)
illuminated wooden plinth / base (powered by a connected USB cable)
Your personalised engraved; memorial plaque.
We always respectfully; return all ashes that are not used; during the creation process. These will be clearly labeled and provided in a sealed packet within the presentation box.